U388my Privacy Policy — Your Personal Data Protection

U388my ("we", "Platform") respects the privacy of every user and is committed to protecting the personal information entrusted to us. This privacy policy explains the types of data we collect, the purpose of collection, how it is protected, and the rights you hold as a user of our platform.

This policy applies to all users who access the u388my website, use our mobile app, or interact with any services we provide — whether through a web browser, mobile device, or other digital channels.

We provide online gambling services and therefore processing personal data is part of our daily operations. However, we always ensure that such processing is carried out lawfully, transparently, and only for the stated purposes.

U388my collects several types of personal information depending on your interaction with the platform. The following are the categories of data we may collect:

Data You Provide Directly

• Identity Information: Full name, date of birth, gender, national ID or passport number.
• Contact Information: Email address, mobile phone number, current residential address.
• Financial Information: Bank account number, debit or credit card details (stored in encrypted format), deposit and withdrawal transaction history.
• Verification Information: Copies of identity documents and proof of address submitted during the KYC process.

Automatically Collected Data

• Technical Data: IP address, web browser type, operating system, screen resolution, language settings.
• Usage Data: Pages visited, time spent on each page, games played, bets placed, login and logout times.
• Device Data: Unique device identifier, phone or computer model, operating system version, network information.
• Location Data: Estimated geographic location based on your IP address (country and city).

U388my uses the personal data collected for the following purposes, and only for these purposes:

• Account Management: Create and manage your user account, including the registration process, login, and identity verification.
• Service Provision: Enables you to access and use all games and features on the u388my platform.
• Financial Processing: Process deposits, withdrawals, and other financial transactions securely and accurately.
• Security and Fraud Prevention: Detect, investigate, and prevent fraudulent activity, money laundering, or unauthorised access to your account.
• Legal Compliance: Fulfil our legal obligations under the PDPA, anti-money laundering (AML) regulations, and gambling licence requirements.
• Customer Support: Resolve enquiries and complaints, and provide the technical support you need.
• Platform Improvements: Analyse aggregated usage patterns to improve platform performance, stability, and overall user experience.
• Marketing Communications: Send you information about promotions, special offers, and u388my news — only if you have consented to receive them.

We will not use your data for any purpose other than those stated above without obtaining your consent first.

U388my does not sell or rent your personal data to any party. However, we may share certain information in limited and lawful circumstances:

Trusted Service Providers

We work with selected third-party providers to help us operate. These include payment service providers, game providers (such as Evolution Gaming, Pragmatic Play), identity verification services, and cloud infrastructure. All such providers are required to comply with strict privacy standards and may only process your data in accordance with our instructions.

Legal Requirements

U388my may disclose your personal data to relevant authorities when required by law, court order, or valid regulatory directive. This includes investigations by law enforcement authorities relating to illegal activities.

Vital Interests Protection

In cases involving threats to the safety of users or others, we reserve the right to share necessary information with the relevant parties.

U388my implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

• Transit Encryption: All data transmitted between your device and our servers is protected by TLS 1.3 protocol with 256-bit encryption.
• Storage Encryption: Sensitive data such as financial information and verification documents are stored in encrypted format on our servers.
• Access Controls: Access to users' personal data is granted only to employees who require it to perform their specific duties, based on the principle of least privilege.
• Continuous Monitoring: The u388my infrastructure is continuously monitored to detect and respond to any security threats or intrusion attempts.
• Regular Audits: Our security systems are regularly reviewed and tested by our internal security team and independent auditors.
• Two-Factor Authentication: User accounts are protected by two-factor authentication (2FA) for an added layer of security.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% secure. In the event of any security breach affecting your data, u388my will notify you and the relevant authorities within the timeframe required by law.

U388my uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The following are the types of cookies we use:

Essential Cookies

These cookies are required for the platform to function properly. They allow you to log in, maintain your gaming session, and process transactions. These cookies cannot be disabled as they are critical to the platform's core operations.

Preference Cookies

These cookies store your settings such as preferred language, location region, and other display preferences to make your experience smoother on future visits.

Analytics Cookies

We use analytics cookies to understand how users interact with our platform. This data is used in aggregate form and without personal identifiers to improve platform features and performance.

Marketing Cookies

These cookies are used to display relevant promotional content based on your interests. You can manage your cookie preferences through your web browser settings.

To delete or block cookies, you can adjust your web browser settings. Please note that disabling certain cookies may affect the functionality of some u388my platform features.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best privacy practices, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the u388my support team via Live Chat or email. We will respond to your request within the timeframe required by law.

U388my retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law:

• Active Account Data: Retained for as long as your account is active and for the required period after account closure for compliance purposes.
• Financial Records and Transactions: Retained for a minimum of 7 years in accordance with anti-money laundering laws and tax regulations.
• KYC Documents: Retained for at least 5 years after account closure or the end of the business relationship, whichever is later.
• Activity Log: Retained for 2 years for security and dispute resolution purposes.
• Communication Data: Support emails and chat logs are retained for 3 years.

Once the required retention period has ended, your data will be securely deleted or permanently anonymised.

U388my reserves the right to update or amend this privacy policy from time to time to reflect changes in our practices, legal requirements, or new platform features. Any material changes will be communicated to you through:

• A prominent notice on our platform's home page.
• Notification emails to the email address registered on your account.
• An in-account notice upon your next login after the changes take effect.

Continued use of the u388my platform after an updated privacy policy takes effect is considered your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and close your account.

Last Updated: January 2026

If you have any questions, concerns, or complaints regarding this privacy policy or how we handle your personal data, do not hesitate to contact our team:

• Live Chat: Available 24/7 directly on the u388my platform — the fastest way to get a response.
• Privacy Email: [email protected] — include "Privacy Inquiry" in your email subject line.
• Response Time: We are committed to responding to all privacy-related enquiries within 2 business days.

If you are not satisfied with our response, you have the right to file a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority.